Returns

Under the distance selling regulations, you have 7 working days (from the day you receive your order) to cancel your purchase. In this case, we will provide a full refund of the goods including any shipping charges.


How do I return an item?

Returned items must be unworn and unwashed, in their original condition, and be accompanied by a copy of your original invoice. Once received, we will refund your purchase within 28 working days of receiving your package. Refunds will be made to your original card and we will send a refund confirmation email. Please allow 5-7 working days for payment to appear on your statement.


Please send all returns to;

Ed Walters Returns,
Suite 12,
Malvern Gate,
Bromwich Road,
Worcester,
WR2 4BN

 

How do I know when my order has been dispatched?

Once we’ve dispatched your items, we will send you confirmation via your email address. Occasionally we will dispatch items separately so you may get more than one email.

 

What if I receive a faulty item?

Firstly, we must apologise that you may have received a faulty item.

If you believe that the item that you have purchased from us may be faulty, please post it back to us with your proof of purchase: Returns Department, Ed Walters, Suite 12, Malvern Gate, Bromwich Road, Worcester, WR2 4BN. Please ensure that you include a covering letter outlining the fault, as well as all your contact details. Once received, our team will inspect your item/s to determine the nature of the fault and you will be contacted shortly after. As with our standard returns policy, please allow up to 10 working days for us to inspect and process your returned item/s.

Please note that if your item is over 6 months old, it is no longer covered by our Faulty Goods policy. This is in line with Trading Standards guidelines which stipulate that any fault in garments that are over 6 months old (from date of purchase) is considered to be wear and tear rather than a fault with the item.

Return postage costs will be reimbursed, but only if a genuine item fault is identified. Imperfections caused by unsuitable item wear /use or intentional damage are exempt from the above.

 

What if I receive the wrong item?

It doesn't happen often, but sometimes we make a mistake. Please return the item for a replacement/refund (including your postage).

 

Do I have to pay to return items?

Yes, sorry we can’t offer free returns. Please remember we are not responsible for items that are lost in the post so we recommend you use a postal service which insures you for the value of the package. 

 

How do I exchange an item?

We know its disappointing when something is delivered that doesn’t fit so we want exchanges to be as easy as possible. Just note this on your invoice and we will do our best to get the new item out to you the next day.

 

If your form has gone walkies, don't worry!

Just print off the original email and include it in the box when you return your items. Write us a note explaining why you are returning your items and what you would like us to do.

 

My returned item was refunded but you did not refund the postage charge!

Sorry, that’s right. We refund the full amount of your item but not the delivery charge.